About

Terms and Conditions. Privacy. Returns Policy.

We would like you to understand the Terms and Conditions before placing an order on this website. Don’t hesitate to call or email us if you have any queries.


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How to Order

On Line

Shop 24/7 with security and ease with our online ordering system. MUCH ADO has partnered with Eway to bring you the most secure and up to date online shopping experience.

By Email

Email shop@muchado.com.au for assistance or any queries you might have about our products or your order. We will endeavor to get back to you on the same business day, if possible please send your phone number in case we need to call you.

By Phone

You can place your order over the phone if you feel more comfortable or would like some assistance. 03 5475 1005


GIFT-WRAP & CARDS

MUCH ADO products make wonderful presents, so if you would like to send a gift please select your gift-wrap option and card whilst shopping and leave the rest to us! If you'd like some suggestions picking the perfect present give us a call.

Don't forget to leave your card message in the message box when checking out!

Select the ‘Gift Wrap with card $5.00’ option in the ‘specials’ section of the Product List.


TERMS & CONDITIONS

SHIPPING & DELIVERY

Your order will be shipped once your payment has been approved.

AUSTRALIAN CUSTOMERS

A flat charge of $10.00 within Victoria or $15.00 for the rest of Australia applies to all orders regardless of how many items are purchased. Orders over $150 are freight free.

All orders are sent using Australia Post.

If you require two different delivery addresses you will need to place two separate orders, which will incur two separate delivery fees.

You should receive your order within approximately 4 to 8 working days, however it's often faster then this.
(Please note if you are in a remote area, your delivery could take two weeks.)

If the delivery is to a residential address and you are unavailable during the time of delivery an Australia Post representative will leave a card for you detailing instructions on where you can go to pick up your order from your nearest Australia Post Office.

INTERNATIONAL CUSTOMERS

International freight will be calculated depending on location and weight. Please email us your order so we can confirm the freight charges involved for your order.


CURRENCY

All prices shown are in AUD.

A charge of 10% GST is included in the retail price shown.

There is No GST on international orders


RETURNS, EXCHANGES and CANCELLATION OF ORDERS

In the unfortunate event that an item arrives damaged through the delivery process, please email MUCH ADO at shop@muchado.com.au to organise for the item to be returned and a replacement arranged. Damaged goods should be returned within 7 days and notified in writing within 2 days of receipt if possible. Before sending your item back to us, please email shop@muchado.com.au that we can issue you with a reference number to include with your return.

If you simply change your mind returns are at the discretion of MUCH ADO. Please call 03 5475 1005 or email shop@muchado.com.au to discuss the return before returning goods. If your request to return an item is agreed you are requested to return the product in it's original, resalable condition including the packaging and any tags as soon as practicable. We will need a copy of your receipt. We will credit your return using the same method of payment but excluding the incurred freight charges.

If you wish to cancel your order, please contact MUCH ADO immediately on 03 5475 1005. Once payment for an order has been accepted, cancellation is at the discretion of MUCH ADO. Once payment has been processed and the package has been sent via Australia Post, we are unable to cancel and order.

Please note there is no exchange or refund on Sale Items.


MAKING AN ORDER

Placement of an order constitutes your agreement to entering into these Terms and Conditions. MUCH ADO will confirm your order by email. You will receive confirmation that your order has been processed and an electronic invoice.

All orders placed are an offer to purchase and are subject to acceptance by MUCH ADO. If an order is not accepted a full refund will occur at the earliest possible convenience. MUCH ADO reserves the right to refuse an offer to purchase for any reason. Orders will not be dispatched until payment in full has been received.


SECURITY

MUCH ADO believe that the responsible use of personal information collected on our website is critical to our reputation and resultant success. We want you to shop online at MUCH ADO with complete confidence. We have therefore created the following security system for our customers:

How do we accept payments? 

We accept credit card payments through our secure website. All transactions performed through our site are fully automated. Complete credit card details cannot be viewed by MUCH ADO or any outside party. All transactions are performed under 128 Bit secure socket layer (SSL) Certificate and all credit card data is encrypted.

We also accept payments through PayPal. PayPal is an easy and secure method of buying goods online. You can securely add funds to your PayPal account using your credit card, debit card or via bank transfer. If you don’t already have an account, creating one is quick and easy or you can simply complete the transaction as a guest.

For the purpose of processing your order, we may disclose your details to our payment gateway service provider and courier/postal companies. We may disclose your details where required by law to government or regulatory authorities.

For further information about Privacy Law visit www.privacy.gov.au


PRIVACY

MUCH ADO respect your privacy and recognises your right to protection of all personal information you provide us with, including your name, address, telephone number and email address. Information provided by you to MUCH ADO will be used to process your order and ascertain customer satisfaction in relation to this service. MUCH ADO may release appropriate information to third parties such as courier companies only to assist with the fulfillment of your order. We guarantee that we will not sell any personal information collected from you.

If you would like to unsubscribe from email or mail updates please email shop@muchado.com.au


APPLICABLE LAW AND JURISDICTION

muchado.com.au was developed and operates from Victoria, Australia therefore all purchases are subject to the laws of the Commonwealth of Australia, and where applicable the state of Victoria. Use of this site will be in accordance to the jurisdiction of the courts of Victoria and Australia.


DISCLAIMER

The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current.


COPYRIGHT

All content on this site, including text, icons, graphics, etc are the property of MUCH ADO and are protected by Australian and International Copyright law. No part or portion of this site may be copied.


FEEDBACK

MUCH ADO constantly strives to provide the best online experience for our customers. If you have any feedback, or if there are any specific products that you are looking for, please email shop@muchado.com.au